Meet the Phoenix Team

Meet the Phoenix Team

The Phoenix Support Team

Our History and Team

Empowering Lives Across Kent

A Little History

Phoenix Support began in 1988 when our founder, Lorna Thwaite, turned her passion for personalised care into a small community service. After Lorna’s marriage, the organisation traded as The O’Shea Partnership and later as Care‑YES. In 2014, the clients we support chose a new name that captured our spirit of renewal — Phoenix Support.

 

Who We Are Today

Still a family‑run company with more than 35 years’ experience, Phoenix Support is proud to serve adults across Maidstone, West Malling, East Malling and neighbouring villages. Our dedicated team continues Lorna’s mission: delivering compassionate, person‑centred support that helps each individual live the life they choose.

 

Our Vision

We believe in:

· Respect & Dignity — Recognising every person’s unique strengths and aspirations.

· Choice & Independence — Providing the right support, at the right time, in the right way.

· Community — Building connections that enrich lives and foster belonging.

· Esther  We support the "Esther" model - "NO DECISIONS ABOUT US WITHOUT US"

 

 

Welcome and thank you for visiting the Phoenix Support website.

Explore our resources, stories and guidance — and feel free to return any time. We’re always adding new information to help you and your loved ones thrive.

 

 

 

Our dedicated Team
For over 35 years, Phoenix Support has been committed to placing people at the heart of everything we do. Our team comprises of experienced professionals who bring firsthand knowledge from owning, managing, and working within care and support settings. We are united by a shared mission: To care and support vulnerable individuals in Maidstone, Medway, and across Kent—whether at home, work, or in the community—to live their lives as independently as possible.

Lorna O'Shea image
Lorna O'Shea
Trustee

I have been around or in the care industry all my life. I...

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Michelle Latter
Trustee

I have worked in finance for over 40 years in various industries, solicitors, Swiss...

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Brendan O'Shea
Trustee
Samantha Read image
Samantha Read
Deputy Manager

My name is Samantha Read, and I am the deputy manager for domiciliary care. I joined the company in 2025,...

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Rebecca Ablitt image
Rebecca Ablitt
Deputy Manager

My name is Rebecca Ablitt, though most call me Bex. I joined the company in 2015 as a team leader...

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Come Work With Us

We’re always looking for passionate people. Explore careers with us today!.

Current Vacancies Start Your Journey

Partners & Accreditations

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Are you looking for support?

Call us on 01622 682535

or all other enquiries email Bex@phoenixkent.com
(Monday - Friday, 8.30am - 4.30pm)

Are you looking for support?